Relationship Manager, Corporate Banking at United Bank for Africa (UBA) Kenya

July 31, 2023

Job Description

Job Objective

  • Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.

Roles & Responsibilities

  • Maximize account profitability by selling other products and services to the banks customers
  • Drive collections in customer’s account which will be used for FX and other businesses.
  • Identify and develop conglomerates banking relationships
  • Ensure proper documentation throughout the credit application and availment process
  • Sourcing for and monitoring of customer’s tenured investment or facilities.
  • Respond promptly and satisfactorily to customer’s daily request and complaints
  • Prepare weekly and monthly statistics/performance reports for management use.
  • Monitoring of the customer’s main account regularly
  • Reconcile all transactions on customer’s accounts where and when necessary.
  • Initiate and carry out recovery action on non-performing credits facilities.
  • Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
  • Perform other duties as assigned by the Head of Corporate banking.

Key Performance Indicators

  • % of large corporate sector accounts controlled by UBA in the country.
  • Timeliness in delivering revenue generation reports.
  • Number of Corporate accounts opened per annum.
  • Timeliness & effectiveness in completion of assigned tasks.
  • Efficiency level at executing scheduled and ad hoc assignments.
  • Effectiveness establishing new relationships.
  • Targets Assigned Vs Actual

Job Requirements

  • First degree in any fieldfrom a recognized university.
  • Preferably have a second degree or relevant professional certification (as an added advantage).
  • Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
  • Proficiency in Microsoft Office Suite.

Key Competency Requirements

  • Must exhibit drive energy, aggression and passion for business development and acquisition
  • Must be technology savvy
  • Good understanding of financial services sector
  • Ability to evaluate needs of customers and determine what products or service would best serve those needs.
  • Selling and marketing skills.
  • Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
  • Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
  • Strong networking skills, for both internal and external networks.
  • Relationship Management skills with excellent communication and interpersonal skills.