Assistant Outlets Manager at Fairmont Hotels & Resorts

Job Description

Job Description

  • Lead, train and inspire the outlets team towards service excellence.
  • Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
  • Allocate tasks, supervise and oversee all activities within the different outlets.
  • Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
  • Engage the team in new methods to improve processes and enhance guest experience.
  • Follow outlets policies, procedures and service standards


  • 2-3 years’ experience as a leader preferably in a fast paced  premium property
  • Excellent knowledge in Food & Beverage including bar operations.
  • Computer literacy an added advantage and previous use and mastery of point of sale system required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Service focused personality with strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively and collaboratively as part of a team

Additional Information

What’s in it for you:

  • You will enroll in the workplace pension scheme
  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21