Assistant Food & Beverage Outlet Manager at Fairmont Hotels & Resorts

Hospitality / Hotel / Restaurant
Nairobi City
May 25, 2023
Full time
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Job Description

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards
  • Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
  • Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
  • Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
  • Supervise and support employees while ensuring service standards are maintained
  • Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
  • Exhibits an entrepreneurial attitude towards the restaurant’s operation
  • Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
  • Responsible for scheduling and daily payroll reporting
  • Ensure constant focus on the venue’s goal
  • Assist to ensure the venue is managing within set budget guidelines
  • Ensure cleanliness and safety of the venue
  • Act as a liaison between venue staff and other departments
  • Ensure department holds regular communication meetings
  • Perform line duties as required
  • Working in a very fast pace environment
  • Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

Your experience and skills include:

  • Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
  • Excellent beverage and wine knowledge is required
  • Previous point of sale system experience required
  • Experience with Unionized environment an asset
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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