Administrative Assistant – Bancassurance at CIC Insurance

Application deadline closed.

Job Description


  • To provide coordination and operational support within the department so as to ensure smooth service delivery.


  • Ensuring that Service Level Agreements with the banks are correctly executed and are up to date.
  • Preparation of and submission of tender documents.
  • Support on risk note analysis and reconciliation for various bank partners.
  • Coordinate with the team to ensure monthly service meetings with all bank partners are held and documented.
  • Taking minutes of departmental meetings held.
  • Working with internal departments to ensure customer instructions are executed and claims settlements are done smoothly to enhance levels of customer satisfaction.
  • Ensuring bank officers are constantly updated on claims/refunds process and payment progress for our mutual clients
  • Coordinate monthly renewal prelists for all bank partners and sharing them with the banks
  • Ensuring top notch customer experience is provided to assigned business partners

Academic and Professional Requirements


  • Bachelor’s Degree    Bachelor’s degree in Commerce or in a related field
  • Computer literate in MS Office and other office applications

Experience Required:

  • Relevant experience    1

Core Competencies

  • Customer Focus
  • Business Acumen
  • Driving Innovation
  • Driving Business Performance
  • Negotiation and Influence
  • Effective Communication

Leadership Competency 

  • Planning and organizing
  •  Accountability
  • Quality Decision Making
  • Building Partnerships
  • Continuous Learning
  • Emotional Intelligence
  • Conflict Management