James Eregae Ekal
I am an ICT Professional with the following skills;
-Keeping computer systems running smoothly and ensure users get the maximum benefit from them.
-Installing and configuring computer hardware operating systems and applications.
-Monitoring and maintaining computer systems and networks.
-Talking to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
-Troubleshooting system and network problems, diagnosing and solving hardware or software faults
replace parts as required.
-Providing support, including procedural documentation and relevant reports.
-Following diagrams and written instructions to repair a fault or set up a system.
-Supporting the roll-out of new applications.
-Setting up new users’ accounts and profiles and deal with password issues.
-Responding within agreed time limits to call-outs.
-Working continuously on a task until completion (or referral to third parties, if appropriate).
-Prioritizing and managing many open cases at one time.
-Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
-Testing and evaluating new technology.
Did a bachelor's degree in Business Information Technology and graduated with a second class honors (upper division)
Attended Lodwar High School from 2014 to 2017 and attained a mean grade of B- in KCSE exams.
Work & Experience
Duties include, but not limited to: -Support of E-Learning and content development in line with the schemes of work. -Providing class support and training of Primary School teachers in use of digital literacy devices. -Supporting implementation of the Digital learning programme. -Carrying out innovations to enable schools to improve on use of digital learning. -Providing support in safe, secure and ethical use of technology in learning. -Assisting teachers by integrating ICT in delivery of teaching, learning and assessment. -Supporting school staff with development and production of key school policies and procedures. -Providing first line support and maintenance of ICT services in the schools.
-Acted as the first point of contact resolution for customers and ensured the delivery of quality service by assisting customers in accessing KRA processes including PIN application and filing tax returns. -iPage update for customers. Initiated the amendment of registration details, validation of supporting documents received for further processing. -Assisted Customers in the application of payment slips, waivers, and Tax Compliance Certificates. -Undertook customer education services, coordination of stakeholder engagements and staff participation in corporate functions and CSR activities that KRA was involved in. -Attended customers' queries/issues and escalated matters to the relevant technical office as per the organization’s Complaints Management Framework, and prepared daily reports as required. Skills: KPI Reporting ; Strategic Communications , Interpersonal Skills, Customer-focused Services.